Comm Eye Health Vol. 32 No. 106 2019. Published online 11 September, 2019

When something goes wrong in medical care

Female healthcare worker sitting in front of a computer monitor
Being involved in a medical error can be devastating; health workers will need the support of senior colleagues (p. 26). STOCK IMAGE

It is inevitable that things will sometimes go wrong in health care, despite our best efforts. The consequences of these adverse events can be serious, but patients will have a much better outcome if the error is recognised promptly and managed appropriately. That starts with an open conversation that acknowledges the error and provides as full an explanation as possible of what went wrong, why it happened, and how you are going to put it right.

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